At Lifeyean, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Lifeyean cycling shoes, we offer a 30-day return policy. Here’s how it works:
- Eligibility: To be eligible for a return, your shoes must be in new, unused condition with all original packaging and tags. We cannot accept returns for shoes that have been worn, damaged, or altered.
- Return process: To initiate a return, please contact us within 30 days of your purchase. We will provide you with instructions for returning your shoes. You will be responsible for the cost of return shipping.
- Refund process: Once we receive your returned shoes
and verify that they are eligible for a refund, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for your purchase.
- Exchanges: We do not offer exchanges at this time. If you would like to exchange your shoes for a different size or style, please initiate a return and place a new order for the desired item.
- Damaged or defective items: If you receive a damaged or defective item, please contact us immediately. We will provide you with instructions for returning the item and will cover the cost of return shipping. We will either replace the item or issue a refund, depending on your preference.
- Exceptions: We cannot accept returns for customized or personalized shoes, as these items are made to order and cannot be resold. We also cannot accept returns for items purchased from third-party sellers.
- International returns: If you are returning an item from outside the United States, please mark the package as “Returned Goods” to avoid any customs or import fees. We are not responsible for any fees or taxes that may apply to international returns.
By purchasing Lifeyean cycling shoes, you agree to our return policy. If you have any questions or concerns, please contact us.
We hope this information is helpful in understanding our brand, policies, and commitment to customer satisfaction. If you have any further questions or would like more information, please do not hesitate to contact us. Thank you for considering Lifeyean cycling shoes!